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Bender Customer Satisfaction Survey

One of our primary goals at Bender Inc. is to provide you with exceptional customer service. Please complete this brief survey to let us know what we're doing right and what we need to improve upon as we strive to serve your company better.

Thank you for taking the next few minutes to complete the following 14 questions. Your opinion is very valuable to us.

Please rate our...

Level of customer service:	Excellent Good Fair Poor
Quality of proofs:	Excellent Good Fair Poor
Quality of printing:	Excellent Good Fair Poor
Quality of final product:	Excellent Good Fair Poor
Turnaround time:	Excellent Good Fair Poor
Our ability to handle issues or problems:	Excellent Good Fair Poor
Our billing and invoicing procedures:	Excellent Good Fair Poor
Fairness in alterations and extra charges:	Excellent Good Fair Poor

Please comment on...

The primary reason you use or have used us:


Thank you so much for your time and consideration...

Do you have any suggestions to help us provide you with better service?
How likely is it that you would recommend our company to a friend or colleague?	Likely Already Have Not Likely
Do you have any comments on service you have received from us, be it exemplary or less than stellar?


Optional biographical information:

Name:
Company:
Email:
Telephone:

Thank you for taking the time to complete our customer satisfaction survey.